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Action guidelines in emergencies (Remote Areas)

The responsible member of Travel Makers South Asia Pvt. Ltd. follows these guidelines. Ltd instantly when the incidents occur.

 

Medical emergencies:

Due to changes in the environment (temperature, climate, weather, pollution) and surroundings (people, food, water, air), visitors may get minor sicknesses. To prevent possible danger, we encourage our candidates to follow the following guidelines.

  1. Drink well-filtered water/boiled water/purified water/mineral water.

  2. Use a dust mask when especially walking around the cities of Kathmandu.

  3. Never eat food on the street (most are customized for Nepalese taste); when you are confused, you can ask for a recommendation from TMSA's tour operator/guide.

  4. Wear clothes according to the weather and climate.

 

Sick (frostbite, altitude sickness, severe diarrhea :
  1. Understand the case of the candidate; use the wilderness first aid responder technique.

  2. Inform TMSA headquarters about the situation, and TMSA headquarter will inform the candidates' respective organization/families.

  3. Arrange clean accommodation at a hotel or transfer to the nearest health post.

  4. In altitude sickness, take the candidate below 300m as quickly as possible.

  5. Make aware of the possible disturbance to the activities.

  6. When found unprogressive, make travel arrangements to the nearest city or Kathmandu.

  7. Understand the case when it gets critical to arrange the helicopter rescue.

  8. Provide optional activity.

  9. Prepare documents for the candidate's insurance company.

 

Accidents of medical emergencies (wildlife attack, fall from rock/trail, avalanches, landslides, floods): besides true nature and clean environment, rural parts of Nepal are vulnerable to several accidents, which can be fatal. Listening to the instruction from TMSA's guide can be an option. Still, accidents are unpredictable.

  1. Make sure the other bystanders/responders are safe.

  2. Inform TMSA headquarter, and TMSA headquarter will inform candidates' respective organization/family.

  3. Call immediately for the air ambulance.

  4. Act promptly with wilderness first aid responder technique.

  5. Transfer the candidate to a place easily accessible for rescue.

  6. Arrange a translator/language-speaking caretaker/nurse.

  7. Check the situation and arrange a special private cabin/place for better care.

  8. Prepare documents for candidates/victims' insurance companies.

 

When rescue is not possible due to harsh climate/weather.
  1. Inform TMSA headquarter, and TMSA and headquarter will inform the candidates' respective organization/family.

  2. Make appropriate shelter arrangements at the nearest village/health post/lodge.

  3. Arrange a caretaker (first aid skills) or health assistance from the nearest health post.

  4. Make frequent contact with to rescue officer.

  5. Arrange a translator/language-speaking caretaker/nurse.

  6. Check the situation and arrange a special private cabin/place for better care.

  7. Prepare documents for candidates/victims' insurance companies.

 

When the candidate is alone or without Travel Makers South Asia's Representative
  1. Ask for the informers' (hospital, police/guides/villagers) details.

  2. Get details about the candidates' situation from the informer, and talk to the candidate.

  3. Inform candidates of responsible organization/family.

  4. Send for rescue cooperating with the informer.

  5. Prepare documents for the candidate's/victim's insurance company.

 

THRIFT/ ROBBERY
  1. Make the candidate aware of the possible threats of theft and robbery.

  2. Ask the candidate to keep their valuable/precious things in the hotel/Travel Makers South Asia's safe locker.

  3. Make the candidate aware of keeping little cash in their pocket.

  4. Make the candidate aware that in case of theft/robbery, preparing a police report might take time and disturb their activities.

  5. Ask the candidate to provide a copy of their travel documents, including a passport and two photos.

 

When lost passport
  1. Make sure with the candidate that their key is lost.

  2. Inform TMSA headquarters, and headquarter will inform the candidates' respective organization/family.

  3. Inform the candidates' respective embassies about the loss of passports.

  4. Inform the candidate about process time and possible disturbance to the activity.

  5. Prepare police report.

 

When lost of air ticket:
  1. Provide a copy of the travel document

 

When lost Credit Card/Travelers' cheque. 
  1. Make sure with the candidate about the loss.

  2. Inform TMSA headquarters, and TMSA headquarter will inform candidates' respective organization/family.

  3. Contact immediately with the candidates' respective banks.

 

Loss of things:
  1. Make sure with the candidate about the loss.

  2. Inform the hotel and other team members about the lost

  3. Inform TMSA headquarter, and TMSA headquarter will inform candidates' respective organization/family.

  4. Make aware of the time-consuming and possible disturbance to the activity while preparing a police report.

  5. Prepare a police report.

  6. Prepare the required documents for the candidates' insurance companies.

 

Loss of Candidate:

Sometimes, getting lost in remote areas is easy. The failure of the candidate is confirmed when they are out of regular contact without any prior information to team members or TMSA. As a precaution, we encourage the TMSA team and candidates to follow the following guidelines.

  1. Provide a trail map and introduce the surrounding area of the hotel/destination.

  2. Make the person aware that their activity might be disturbed because of their unavailability without any advance information. 

  3. Inform group members/hotel staff when leaving out of the group.

 
TMSA guidelines
  1. Confirmed the loss of the missing candidate with the group member.

  2. Inform TMSA headquarter, and TMSA headquarter will inform candidates' respective organization/family.

  3. Inform Nepal Police, tourist police, and hotel staff.

  4. Talk to embassy

 
Criminal case:

A need for several cases/situations, usually in the candidate's home, might be different in Nepal. We highly encourage our candidates to ask for any queries/confusion regarding the legality of their intentions or desires.

  1. When involved in violent/criminal activity unknowingly:

  2. Keep the evidence as it is.

  3. Inform local police and tourist police.

  4. Inform TMSA headquarter, and TMSA headquarter will inform candidates' respective organization/family.

  5. Talk to the embassy about the case.

  6. Assist the embassy with the matter.

When involved knowingly:
  1. Keep the evidence as it is.

  2. Inform immediately to Nepal police and Tourist police

  3. Inform TMSA headquarter, and TMSA headquarter will inform candidates' respective organization/family.

  4. Talk to embassy

 

When involved in any violent/criminal activity and run away.
  1. Keep the available evidence as it is

  2. Inform to Nepal police and Tourist police

  3. Inform about the case to the candidate's respective organization/family.

  4. Provide the candidate's details to the Nepal Police and Tourist Police.

  5. Talk to the embassy.

 
Trail Blockage:

TMSA representatives always check for updates on the trail in a remote area; trail blockage due to flood/landslides/soil erosion might be possible.

  1. Inform the candidate about the case and the possibility of disturbing the activities.

  2. Visit the blockage part and make a personal analysis.

  3. Inform TMSA headquarters, and TMSA headquarter will inform candidates' respective organization/family.

  4. Check for other possible routes.

  5. Provide optional activities.

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