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Action guidelines in emergencies

The responsible member of Travel Makers South Asia Pvt. Ltd. follows these guidelines. Ltd instantly when the incidents occur.

 

Medical emergencies:

Due to changes in the environment (temperature, climate, weather, pollution) and surroundings (people, food, water, air), visitors may get minor sicknesses. To prevent possible danger, we encourage our candidates to follow the following guidelines.

  1. Drink well-filtered water/boiled water/purified water/mineral water.

  2. Use a dust mask when especially walking around the cities of Kathmandu.

  3. Never eat food on the street (most are customized for Nepalese taste); when you are confused, you can ask for a recommendation from TMSA's tour operator.

 

Sick: 
  1. Take the victim to the Hospital.

  2. Inform The situation to travel agency/university or responsible organizations of the victim/candidate

  3. Understand the case of the victim; in case of infection, find the level of disease. 

  4. In case of admission to the Hospital, the candidate arranges a translator/language-speaking caretaker/nurse.

  5. Prepare documents for the victims' insurance company.

 

Traffic accidents/serious emergencies:

Traffic inside Katmandu and other parts of Nepal might need to be more sustainable for visitors during their short visits to the Cities of Nepal. Therefore we encourage the following measures for the candidate/travel agency/family.

  1. Do not drive a vehicle/motorbike; always use assistance from TMSA.

  2. When using any vehicle services for travel, choose the vehicles selected by TMSA; TMSA picks cars with a modern GPS with reliable passenger insurance. All green license plates can drive during strikes/bandhs cooperating with Nepal Tourism Board.

  3. When besides the activity, always inform TMSA about your travel destination.

 

When a candidate is with a representative of Travel Makers South Asia.
  1. Inform the police ph no. 100, 102, 103

  2. Call for ambulance 977-1-442 4111 977-1-443 5232 

  3. Inform the travel agency/university or responsible organizations of the victim/candidate.

  4. Prepare a police report.

  5. Arrange a translator/language-speaking caretaker/nurse.

  6. Check the situation and arrange a special private cabin/place for better care.

  7. Prepare documents for candidates/victims' insurance companies.

 

When the candidate is alone or without Travel Makers South Asia's Representative
  1. Ask for the informers' (hospital, police/traffic) details.

  2. Reach the spot as soon as you can.

  3. Search as much detail about the case as possible, take a picture of the site, and interview the available eyewitness.

  4. Visit the candidate/victim, check the situation, and change the Hospital when necessary.

  5. Arrange a translator/language-speaking caretaker/nurse and a particularly private place/cabin.

  6. Inform candidates of responsible organization/family.

  7. Prepare police report

  8. Prepare documents for candidates/victims' insurance companies.

 

ACCIDENT WHEN CREATED BY THE CANDIDATE: 
  1. Collect details about the informer (tourist police, Hospital, or Nepal police) and reach the spot as soon as possible. Police: 100. 102, 103 

  2. Research and find the fact. Take pictures from the spot and do possible interviews with the available eyewitnesses.

  3. Inform about the case to the candidate's respective organization/family.

  4. Visit the victim, and never promise compensation from your side.

 THRIFT/ ROBBERY
  1. Make the candidate aware of the possible threats of theft and robbery.

  2. Ask the candidate to keep their valuable/precious things in the hotel/Travel Makers South Asia's safe locker.

  3. Make the candidate aware of keeping little cash in their pocket.

  4. Make the candidate aware that in case of theft/robbery, preparing a police report might take time and disturb their activities.

  5. Ask the candidate to provide a copy of their travel documents, including a Passport and two photos.

 

When lost Passport
  1. Make sure with the candidate that their Passport is lost.

  2. Inform to candidate's respective organization/family

  3. Inform the candidate's respective embassies about the loss of the Passport.

  4. Inform the candidate about process time and possible disturbance to the activity.

  5. Prepare police report. Police: 100. 102, 103

 

When lost of air ticket:
  1. Provide a copy of the travel document

 

When lost Credit Card/Travelers' cheque. 
  1. Make sure with the candidate about the loss.

  2. Inform the candidate's respective organization/family.

  3. Contact immediately with the candidate's respective bank.

 

Lost of things:
  1. Make sure with the candidate about the loss.

  2. Inform the hotel and other team members about the lost

  3. Inform to candidate's respective organization/family about the lost

  4. Make aware of the time-consuming and possible disturbance to the activity while preparing police reports. Police: 100. 102, 103

  5. Talk to embassy

 

Loss of Candidate:

Sometimes, getting lost inside the cities is easy. The loss of a candidate is confirmed when they are out of standard contacts without any prior information to team members or TMSA. As a precaution, we encourage the TMSA team and candidates to follow the following guidelines.

  1. Provide a city map and introduce the surrounding area of the hotel.

  2. Provide contact details of the hotel and TMSA to each candidate.

  3. Provide cell phone to the group leader (refundable, credit has to be filled by candidate)

  4. Inform the candidate that their activity might be disturbed because of their unavailability without any advance information. 

  5. Inform group members/hotel staff when leaving out of the group.

 

TMSA guidelines
  1. Confirmed the loss of the missing candidate with the group member.

  2. Inform to candidate's respective organization/family

  3. Inform Nepal Police, tourist police, and hotel staff. Police: 100. 102, 103

  4. Talk to embassy

 

Criminal case:

A need for several cases/situations typical in the candidate's home might differ in Nepal. We highly encourage our candidates to ask for any queries/confusion regarding the legality of their intentions or desires.

  1. When involved in violent/criminal activity unknowingly:

  2. Keep the evidence as it is.

  3. Inform local police and tourist police. Police: 100. 102, 103

  4. Inform about the case to the candidate's respective organization/family.

  5. Talk to the embassy about the issue.

  6. Assist the embassy with the matter.

 

When involved knowingly:
  1. Keep the evidence as it is.

  2. Inform immediately to Nepal police and Tourist police. Police: 100. 102, 103

  3. Inform about the case to the candidate's respective organization/family.

  4. Talk to embassy

 

When involved in any violent/criminal activity and run away.
  1. Keep the available evidence as it is

  2. Inform Nepal police and Tourist police. Police: 100. 102, 103

  3. Inform about the case to the candidate's respective organization/family.

  4. Provide the candidate's details to the Nepal Police and Tourist Police.

  5. Talk to the embassy.

 

Road Blockage: 

Road blockage is considered when the vehicles are not allowed/able to go further due to strikes/landslides/floods. Generally, the strike doesn't create a problem for the TMSA, as TMSA uses only green number plate vehicles, which are allowed to run during the strike and are equipped with advanced GPS technology.

  1. Check the blockage part and understand the case.

  2. Inform TMSA headquarter, and TMSA headquarter will inform candidates' respective organization/family.

  3. Inform the candidate about the possible disturbance to activities due to road blockage.

  4. Provide optional activities.

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