Action guidelines in emergencies

These guidelines are followed by the responsible member of Travel Makers South Asia Pvt. Ltd instantly when the incidents occurs.

Medical emergencies: the Due to changes on environment (temperature, climate, weather, pollution) and surroundings (people, food, water, air) a visitors might be possibly get minor sickness. To prevent from possible danger we would encourage our candidate to follow the following guidelines.

  1. Drink well filtered water/boiled water/purified water/mineral water.
  2. Use dust mask when especially walking around the cities of Kathmandu
  3. Never eat food on street (most are customized for Nepalese taste), when you are confused you can ask for the recommendation with TMSA’s tour operator.

Sick:

Take the victim to the Hospital

  1. CWIC  Kathmandu (http://ciwec-clinic.com/),
    977-1-442 4111 977-1-443 5232 
  2. Inform The situation to travel agency/university or responsible orgs of the victim/candidate
  3. Understand the case of victim; in case of infection find the level of infection.
  4. In case of admitting to hospital to candidate, arrange a translator/language speaking care taker/nurse
  5. Prepare document for victims’ insurance company.

 

Traffic accident/serious emergencies: traffic inside the cities of Katmandu and other parts of Nepal might not be sustainable for visitors during their short visits to Cities of Nepal. Therefore we encourage for the following measures to follow for the candidate/travel agency/family.

  1. Do not drive vehicle/motor bike, when possible always use assistance from TMSA
  2. When using any vehicle services for travel, use the vehicles selected by TMSA, TMSA selects vehicles with modern GPS system, with reliable passengers insurance and all are Green no. plate which are allowed to drive during strikes/bandh co-operating with Nepal Tourism Board.
  3. When besides the activity always inform to TMSA about your travel destination.

 

A.When candidate is with representative of Travel Makers South Asia.

  1. Inform to the police  ph no. 100, 102, 103
  2. Call for ambulance 977-1-442 4111 977-1-443 5232 
  3. Inform the situation to travel agency/university or responsible orgs of the victim/candidate.
  4. Prepare a police report.
  5. Arrange a translator/language speaking care taker/nurse.
  6. Check the situation and arrange a special private cabin/place for better care.
  7. Prepare document for candidates/victims insurance company.

 

When candidate is alone or without Travel Makers South Asia’s Representative

  1. Ask for the informers (hospital,police/traffic) details.
  2. Reach the spot as soon as you can.
  3. Search as much details about the case, take picture of the spot and interview with the available eye witness.
  4. Visit the candidate/victim and check the situation and change the hospital when necessary.
  5. Arrange a translator/language speaking care taker/nurse and special private place/cabin.
  6. Inform to candidates responsible organization/family.
  7. Prepare police report
  8. Prepare document for candidate’s/victim’s insurance company.

 

ACCIDENT WHEN CREATED BY THE CANDIDATE:

  1. Collect details about the informer (tourist police, hospital or Nepal police) reach to the spot as soon as possible. Police: 100. 102, 103
  2. Research and find the fact. Take pictures from the spot and make possible interviews with the available eye witnesses.
  3. Inform about the case to the candidates respective organization/family.
  4. Make visit to victim, never promise for the compensation from your side.

THREFT/ ROBBERY:

  1. Make the candidate aware about the possible threats of theft and robbery.
  2. Ask the candidate to keep their valuable/precious things back to hotel/Travel Makers South Asia’s safe locker.
  3. Make the candidate aware about not keeping much cash in their pocket.
  4. Make the candidate aware in case of theft/robbery, preparing police report might take time and disturb their activities.
  5. Ask the candidate to provide the copy of their travel documents including passport and 2 photos.

When lost Passport:

  1. Make sure with the candidate that his/her passport is lost.
  2. Inform to candidates respective organization/family
  3. Inform to the candidates respective embassy about the lost of passport.
  4. Make aware to the candidate about process time and possible disturbance to the activity.
  5. Prepare police report. Police: 100. 102, 103

When lost of air ticket:

  1. Provide the copy of travel document

 

When lost Credit Card/Travelers’ cheque.

  1. Make sure with the candidate about the lost.
  2. Inform to the candidates respective organization/family.
  3. Contact immediately with the candidates respective bank.

 

Lost of things:

  • Make sure with the candidate about the lost.
  • Inform to hotel and other team member about the lost
  • Inform to candidates respective organization/family about the lost
  • Make aware about the time consuming and possible disturbance to the activity while preparing police report. Police: 100. 102, 103
  • Talk to embassy

 

Lost of Candidate:  Some time it is easy to get lost inside the cities, lost of candidate is confirmed when he/she is out of normal contacts, without any prior information to team member or TMSA. As a precaution we encourage TMSA tem and candidate to follow the following guidelines.

  1. Provide city map and introduce the surrounding area of hotel.
  2. Provide contact details of hotel and TMSA to each candidate.
  3. Provide cell phone to the group leader (refundable, credit has to be filled by candidate)
  4. Make aware to candidate that his/her activity might be disturbed because of his/her unavailability without any advance information.
  5. Inform to group member/hotel staff when leaving out of group.

TMSA guidelines

  1. Confirmed about the lost of missing candidate with the group member.
  2. Inform to candidates respective organization/family
  3. Inform to Nepal Police, tourist police and Hotels staff. Police: 100. 102, 103
  4. Talk to embassy

CRIMINAL CASE: A need for several case/ situation normal in candidates home might not be same in Nepal. So we highly encourage our candidate to ask for their any queries/confusions regarding the legality of their any intensions or desires.

When involved in violent/criminal activity unknowingly:

  1. Keep the evidence as it is.
  2. Inform to local police and tourist police. Police: 100. 102, 103
  3. Inform about the case to the candidates respective organization/family.
  4. Talk to embassy about the case.
  5. Assist to embassy about the case.
  6.  

When involved knowingly:

  1. Keep the evidence as it is.
  2. Inform immediately to Nepal police and Tourist police. Police: 100. 102, 103
  3. Inform about the case to the candidates respective organization/family.
  4. Talk to embassy

When involved in any violent/criminal activity and run away.

  1. Keep the available evidence as it is
  2. Inform to Nepal police and Tourist police. Police: 100. 102, 103
  3. Inform about the case to the candidates respective organization/family.
  4. Provide all the details of the candidate to Nepal Police and Tourist Police.
  5. Talk to embassy.

Road Blockage: Road blockage is considered when the vehicles are not allowed/able to go further due to strike/landslides/flood. Generally strike doesn’t create problem for the TMSA, as TMSA uses only Green no. plate vehicles, which are allowed to run during the strike and are equipped with advance GPS technology.

  1. Check the blockage part and understand the case.
  2. Inform to TMSA head quarter, TMSA headquarter inform to candidates respective organization/family
  3. Make aware to the candidate about the possible disturbance to activities due to road blockage.
  4. Provide optional activities.