Action guidelines in emergencies (Remote Areas)

These guidelines are followed by the responsible member of Travel Makers South Asia Pvt. Ltd instantly when the incidents occurs.

Medical emergencies: the Due to changes on environment (temperature, climate, weather, pollution) and surroundings (people, food, water, air) a visitors might be possibly get minor sickness. To prevent from possible danger we would encourage our candidate to follow the following guidelines.

  1. Drink well filtered water/boiled water/purified water/mineral water.
  2. Use dust mask when especially walking around the cities of Kathmandu
  3. Never eat food on street (most are customized for Nepalese taste), when you are confused you can ask for the recommendation with TMSA’s tour operator/guide.
  4. Wear cloths according to weather and climate.

 

Sick (frost bite, altitude sickness, severe dyrea:

  1. Understand the case of candidate; use the wilderness first aid responder technique.
  2. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  3. Arrange the clean accommodation to hotel or transfer to the nearest health post.
  4. When in case of altitude sickness take the candidate down below 300m as quickly as possible.
  5. Make aware about the possible disturbance to the activities.
  6. When found unprogress able, make travel arrangement to the nearest city or Kathmandu.
  7. Understand the case when gets critical arrange the helicopter rescue.
  8. Provide optional activity.
  9. Prepare document for candidate’s insurance company.

Accidents case of medical emergencies (wild life attack, fall from rock/trail, avalanches, landslides, floods): besides true nature and clean environment, rural parts of Nepal are vulnerable to several accidents, which can be fatal. Listening to the instruction from TMSA’s guide can be an option. Still accidents are unpredictable.

  1. Make sure the other bystander/responders are safe.
  2. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  3. Call immediately for air ambulance.
  4. Act promptly with wilderness first aid responder technique.
  5. Transfer candidate to a place, easily accessible for rescue.
  6. Arrange a translator/language speaking care taker/nurse.
  7. Check the situation and arrange a special private cabin/place for better care.
  8. Prepare document for candidates/victims insurance company.

When rescue is not possible due to harsh climate/weather.

  1. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  2. Make appropriate shelter arrangement to the nearest village/health post/lodge.
  3. Arrange care taker (first aid skills) or health assistance from nearest health post.
  4. Make frequent contact to rescue officer.
  5. Arrange a translator/language speaking care taker/nurse.
  6. Check the situation and arrange a special private cabin/place for better care.
  7. Prepare document for candidates/victims insurance company.

When candidate is alone or without Travel Makers South Asia’s Representative

  1. Ask for the informers (hospital,police/guides/villagers) details.
  2. Get details about the candidates’ situation from informer, if possible talk to candidate.
  3. Inform to candidates responsible organization/family.
  4. Send for rescue co-operating with the informer.
  5. Prepare document for candidate’s/victim’s insurance company.

THREFT/ ROBBERY

  1. Make the candidate aware about the possible threats of theft and robbery.
  2. Ask the candidate to keep their valuable/precious things back to hotel/Travel Makers South Asia’s safe locker.
  3. Make the candidate aware about not keeping much cash in their pocket.
  4. Make the candidate aware in case of theft/robbery, preparing police report might take time and disturb their activities.
  5. Ask the candidate to provide the copy of their travel documents including passport and 2 photos.

When lost Passport:

  1. Make sure with the candidate that his/her passport is lost.
  2. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  3. Inform to the candidates respective embassy about the lost of passport.
  4. Make aware to the candidate about process time and possible disturbance to the activity.
  5. Prepare police report.

When lost of air ticket:

  1. Provide the copy of travel document

When lost Credit Card/Travelers’ cheque.

  1. Make sure with the candidate about the lost.
  2. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  3. Contact immediately with the candidates respective bank.

Lost of things:

  1. Make sure with the candidate about the lost.
  2. Inform to hotel and other team member about the lost
  3. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  4. Make aware about the time consuming and possible disturbance to the activity while preparing police report.
  5. Prepare a police report
  6. Prepare required documents for candidates insurance company.

 

Lost of Candidate:  Some time it is easy to get lost in remote areas, lost of candidate is confirmed when he/she is out of normal contacts, without any prior information to team member or TMSA. As a precaution we encourage TMSA tem and candidate to follow the following guidelines.

  1. Provide trail map and introduce the surrounding area of hotel/destination.
  2. Make aware to candidate that his/her activity might be disturbed because of his/her unavailability without any advance information.
  3. Inform to group member/hotel staff when leaving out of group.
  4. TMSA guidelines
  5. Confirmed about the lost of missing candidate with the group member.
  6. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  7. Inform to Nepal Police, tourist police and Hotels staff.
  8. Talk to embassy

CRIMINAL CASE: A need for several case/ situation normal in candidates home might not be same in Nepal. So we highly encourage our candidate to ask for their any queries/confusions regarding the legality of their any intensions or desires.

When involved in violent/criminal activity unknowingly:

  1. Keep the evidence as it is.
  2. Inform to local police and tourist police.
  3. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  4. Talk to embassy about the case.
  5. Assist to embassy about the case.

When involved knowingly:

  1. Keep the evidence as it is.
  2. Inform immediately to Nepal police and Tourist police
  3. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  4. Talk to embassy

When involved in any violent/criminal activity and run away.

  1. Keep the available evidence as it is
  2. Inform to Nepal police and Tourist police
  3. Inform about the case to the candidates respective organization/family.
  4. Provide all the details of the candidate to Nepal Police and Tourist Police.
  5. Talk to embassy.

Trail Blockage: TMSA representative always check for the updates of the trail in remote area,       trail blockage due to flood/landslides/soil erosion might be possible.

  1. Make aware to the candidate about case and possibility to disturb the activities.
  2. Visit the blockage part and make a personal analysis
  3. Inform to TMSA headquarter, TMSA headquarter informs to candidates respective organization/family.
  4. Check for other possible routes.
  5. Provide optional activities.